FREQUENTLY ASKED QUESTIONS
Where do you ship to?
We ship worldwide!
How long do International orders take to be delivered?
How long do orders take within Canada & USA to be delivered?
How Long does it take for my order to ship?
Orders are now made to order and can take up to 4 weeks during holiday season for your order to be processed and shipped out.
All orders within Canada are tracked and take approximately 3-6 Business Days to arrive. Orders within the USA are tracked now and arrive in 3-6 Business Days. Shipping within Canada is by Canada post and USA shipping is through USPS.
International orders (outside of Canada & USA) take approximately 2-6 weeks to arrive depending on where you are located. Most International orders will include tracked shipping, however some countries may face exceptions. If this is the case, you will expect an email about your shipping method.
What is your Return Policy?
Lost or Stolen Packages?
All items are Final Sale. No returns or exchanges. If you have any questions regarding sizing, please refer to the size chart on the website or email me at firstname.lastname@example.org
Currency at checkout
All orders at checkout get brought back to Canadian Dollar. Your order will still get processed in your currency but displayed in Canadian currency at the final checkout page. Please note the Canadian currency displayed is equivalent to your currency. For example: an order costs $50 USD= $68.23 CAD
Once your item has been shipped Sassyfits is not responsible or liable for any stolen or lost packages.
Wrong address/incomplete address
Made to order
All orders are made to order and can take up to 4 weeks for your orders to be processed and shipped out to you. Please remember this when ordering if it is for a gift. Business Days are Monday-Friday
It is the responsibility of the customer to fill out their complete address including apartment/unit numbers. If they do not add this to their address, their package will not be delivered to them. If you have any issues with your address that need to be fixed please email me within 24 hours of your order.